|
The shipping and delivery costs are always at the Customer's charge. Arrigoart.com only uses express couriers both for the deliveries within the national and the international territory, so that it guarantees the best service quality.
Payment of Customs Duties (Outside EU)
Where applicable, customs duties will be advanced by the courier and paid by the customer at the moment of delivery.
Other customs obligations, such as the preparation and presentation of documents, will be completed by the courier at no charge. The art prints will be shipped rolled, unframed and without chassis.
On delivery, the Customer accepts to verify the actual integrity of the parcels and that these have not been opened, got wet, damaged or opened or deteriorated.
We remind you that in case you signed without contesting the potential evident damages, the courier's responsibility will be lifted on damages caused during transport.
Angelo Arrigo responsibility is lifted towards the buyer in case of lack of or delayed partial delivery due to causes out of their control and any case to which the courier might be responsible.
DELIVERY TIMESCALES
The completion of the order takes approximately 1 to 15 working days as the art prints are printed only on request.
In the event of a delay, the Customer will be immediately informed via email with the potential delivery date. Besides the days taken for the execution of your order we must add the necessary time (which varies between 1 and 5 working days) taken by the carrier for transport (between the day when the package leaves our head office logistics and the time when it will be delivered to customer). It depends on the shipping method preferred and selected by the customer among those made available by UPS on the page of the order form dedicated to shipping and delivery information.
We reserve the right to agree with the Business Customer a different delivery date each time, based on the requests and also on the quantities ordered.
In no event Angelo Arrigo is responsible for the delayed delivery.
Shipping and Delivery - Q & A
When will I receive my order?
Once you receive the Order Confirmation e-mail, delivery times depend on the shipping method selected when placing your order. During holidays, orders are not shipped nor delivered.
Which shipping methods are available?
In the page containing the session about shipping and delivery, you will have the possibility of selecting the shipping method you prefer: Standard, Express Saver, Express, etc…according to your location, your budget and level of urgency. .
Which Countries do you ship to?
Almost all over the planet. However it is better to get more information by www.ups.com .
How can I check the status of my order?
As registered users you may check the status of your orders in My Account.
What is a Tracking Number?
It is a reference number that the UPS courier associates with every shipment. You will find this number in the Shipping Confirmation e-mail. Always use it if you want to contact UPS directly or to track your order.
What happens if there is no one there to accept the delivery?
The UPS service delivers from Monday to Friday during office hours, and you cannot pre-book delivery times. The courier will try to deliver the package for three consecutive working days, leaving a notification each time with a telephone number where you can contact UPS. After the third failed attempt, UPS will return the package to the Angelo Arrigo warehouse. Arrigoart.com of Angelo Arrigo may e-mail you for new delivery instructions.
We highly recommend that you provide a shipping address where you can easily be found. You can provide a business address, indicating name/company/business/office and, if necessary the number or name on the doorbell, internal number, if there is a doorman service or other information. The courier service cannot deliver to PO Boxes or general delivery offices.
Shipping Details
Please include street name and apartment number. For deliveries to your workplace, where appropriate, please indicate the company name and, if necessary, the name on doorbell or presence of a doorman service.
The courier service cannot deliver to PO Boxes or general delivery offices.
UPS delivers from Monday to Friday during office hours, and you cannot pre-book delivery times. The courier will try to deliver the package for three consecutive working days, leaving a notification each time with a telephone number where you can contact UPS. After the third failed attempt, UPS will return the package to the Angelo Arrigo warehouse. Arrigoart.com, Angelo Arrigo on line shop, may e-mail you for new delivery instructions.
|
